Dec 30, 2024  
2021-2022 Graduate Catalog 
    
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  2021-2022 Graduate Catalog PDF as of August 6, 2021
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2021-2022 Graduate Catalog [ARCHIVED CATALOG]

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MKT 5420 - Customer Relationship Management (3)

Provides a comprehensive study of customer relationship management (CRM) in the 21st century.  This course offers an in-depth review of CRM and database marketing, strategic CRM, implementing a CRM strategy, and various metrics to measure customer value.  This course is designed to specifically give you applicable skills to help your company to identify and manage “profitable” customers. Prerequisite(s): Admission to the MBA program and BADM 5400 . Online.


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